Each path is carefully crafted to overcome the most challenging obstacles to successful collaboration among knowledge workers. And even if the challenge you face is rare or very specific: We're here to help you move forward!
Please Select Your Path:
Unlocking an organizational superpower in your team:
Escalations Management
Your
Overview:
Project Goals:
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Understand the practical value of escalations in a knowledge worker environment.
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Learn how to craft an engaging escalation message that gets results.
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Know how to constructively handle the escalation requests you receive.
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And learn to apply the new insights with ease in your actual job.
Key Benefits: You can be 100% involved when it counts, with 0% micromanagement - a true organizational superpower! You will have a proven and fully independent tool at your disposal, that works no matter who else in your organization knows about it!
It's for You If:
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You're a manager with at least 10 knowledge workers in you team(s), and you want to learn how to get involved in critical situations and without any micromanagement.
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It's also for you, if you are responsible for HR or people development and want to equip your managers with these insights.
Format: Engaging and very interactive Online-Workshop, 90-120 Min.
Start Your Journey and Book an Initial Call
Background:
Over the past few years, you have certainly seen that one particular graph on social media. It comes up from time to time, and compares the visibility of problems in the different layers of an organization.
At its foundation, it shows that operational staff can see 100% of the issues that come up on a day-to-day basis. Their team leads can already see less of these problems as they can't be involved in every single transaction. Managers see even less issues coming up, while top management can only see a fraction of day-to-day problems. Usually this graph is then used by someone without any management experience, claiming that top management has no clue about the real problems in their company anyway.
But as an experienced manager, you know that this information imbalance is to the company's overall benefit! While you can't be involved in every transaction anyway, that would wear your top performers out relatively quickly. Also, it would make it practically impossible to spend any of your time with strategic and overarching topics. And the long-term outlook of your company would be grim.
So what if there was a mechanism, which counters that information imbalance when stakes are high?
What if you could be 100% involved when the situation gets critical, but 0% micromanaging otherwise?
From organizational forgetting to a rich pool of shared know-how:
Knowledge Management Transformation
Your
Overview:
Project Goal: To establish an initial inventory of the most important knowledge in your organization, and to design & implement a process to capture, organize and consume it going forward.
Key Benefits: You will enjoy a knowledge management setup that can be lived by all your knowledge workers on a daily basis. Instead of implementing artificial perfection from day one, our pragmatic approach will set the foundation for the long-term relevance, utility and resilience of your organization's knowledge.
It's for You If: You have recognized the wealth of knowledge in your team and want to protect it and use it effectively. If your team handles complex knowledge, it can be worthwhile to tackle the topic from a team size of 5 already. Otherwise, a team size of at least 15 knowledge workers is recommended.
Format: Multi-format project, incl. workshops & trainings, process assessment & design, technology selection, and more; Timeline dependent on team size and complexity of knowledge.
Foundation for: Swift Onboarding, Internal Staff Moves, Job Rotation Concepts, Specialist Career Paths, Knowledge Resilience & Knowledge Risk Management
Start Your Journey and Book an Initial Call
Background:
What is the average hiring cost for a knowledge worker position in your team?
What's the total process cost from the moment you define a hiring need until a new person can work productively and add value? And including all the time spent by hiring managers, HR, and colleagues for peer training?
Now imagine the new hire quits during probation, due to a lack of proper onboarding! And you start over again. Most companies went through this cycle. Here's what they often do as a first response:
HR is tasked to develop an onboarding program. To make it easier for new hires to consume the required information. So to the best of their knowledge and belief, they create a program. But it's difficult to execute, and new hires still quit. They realize, the onboarding is about consumption of information. But the problem is that there is hardly anything documented.
Next, a tool is selected to capture all knowledge. 2 months of effort go into it and it already starts to collect dust. Fast forward 6 months, and you now have a pdf library of outdated and inapplicable documentation. And you're back to square one. Again.
Knowledge Management is not only about creating an onboarding foundation. To get an idea of its core benefits, here are 3 examples:
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How much time does your staff spend searching for information? How does this impact your productivity and cost? And how does this contribute to the email and communication overload, that we all face?
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How many times are your team members contacted during vacation, when they are supposed to recharge their batteries?
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How many costly mistakes could be avoided with knowledge that already exists in the organization, but is just not accessible?
The majority of knowledge workers want to contribute, and ultimately make their life easier. But it's a challenge to make documentation useful. There is writer's block, high barriers to entry from cumbersome tools, conflicting personal targets, etc. And different types of knowledge require different tools. A mismatch will break your system before it's even implemented.
Have you been through it all and finally want something that works?
Start your knowledge management journey, and move from organizational forgetting to a rich pool of shared know-how!
A customized journey to meet your exact challenge:
Unique
Routes
Your
Overview:
Project Goal: To level up the collaboration in your team, delivering on your custom goal.
Key Benefits: In line with the business case, that we will define together. Examples topics: Improved team communication, delivering customer projects more effectively and efficiently, improved employee engagement, and many more!
It's for You If: You're a leader of 20+ knowledge workers, and you truly want to shape a thriving work environment that delivers tangible business results while retaining your top performers - and even attract new ones!
Format: Full access to all formats and methodologies, from all 6 key areas of successful collaboration.
Schedule Your Free
Situation Analysis:
Background:
Our collaboration, in 4 simple steps:
Situation Analysis: In this introductory call, we will jointly analyze your situation, challenge or goal. Your risk-free benefits:
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Everything you learn in our conversation is yours to keep. An outside perspective with the right questions can already lead to helpful insights.
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After getting to know your situation, you'll get an initial assessment whether our experience, expertise and toolkit can help you achieve the goal.
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It's your opportunity to ask any question you might have, so you have all information when considering our collaboration.
Scoping: The goal of this collaborative step is to gain a deep understanding of what success looks like and to draft an approach that aligns with your objectives. We will discuss in-depth information to gain a thorough understanding of your current challenges and opportunities. Important: it is not about finding the right challenge for the tools and methodologies at hand, so we can apply as many as possible. Instead, it is about choosing the best approach for your situation, that will deliver value to your business.
Agreement: You will receive a summary of the defined goals, together with a customized offer and including a realistic time horizon. The offer is tailored specifically to your needs, taking into account your current situation and future aspirations and ensuring that the objectives are met or exceeded. With defined metrics for success and our mutual rules of engagement, we'll ensure that everyone involved is aligned and shares an understanding of what needs to be achieved. When all your questions are answered, you're kindly invited to make an informed decision and move forward with the delivery phase.
Delivery: At the heart of our collaboration is the commitment to delivering tangible results. We will utilize a range of delivery methods to ensure success, including 1:1 coaching, in-depth analysis and interviews, value-driven process design, engaging workshops, and hands-on trainings. From start to finish, our focus is on providing a seamless and effective delivery experience, backed by proven methodologies and years of experience.